Effective Date: July 12, 2026
Innovative Wraps respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, communicate with us, or use our vehicle customization services.
1. Information We Collect
We may collect the following information:
Personal information
- Name
- Email address
- Phone number
- Billing or service address
- Payment and transaction information
Vehicle and service information
- Vehicle year, make, model, color, and condition
- Vehicle identification number, if needed for service
- Requested services, project details, images, estimates, and appointment information
Website and technical information
- IP address
- Browser and device information
- Pages viewed
- Referral source
- Cookies and analytics information
SMS consent information
When you choose to receive text messages, we may record:
- Your phone number
- The date and time of consent
- The webpage or form where consent was provided
- The wording shown at the time of consent
- Whether the SMS consent checkbox was selected
- Opt-out and messaging history
2. How We Use Your Information
We may use personal information to:
- Respond to quote and service requests
- Schedule appointments
- Provide vehicle wrap, paint protection film, window tinting, and related services
- Communicate about estimates, appointments, project updates, and customer support
- Process payments and maintain business records
- Improve our website and customer experience
- Prevent fraud, protect our systems, and comply with legal obligations
3. SMS Communications
When you provide your phone number and affirmatively opt in to SMS communications, Innovative Wraps may send text messages concerning:
- Your vehicle wrap or service quote
- Appointment scheduling and reminders
- Project and installation updates
- Responses to your questions
- Other customer-care communications related to your request
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. After opting out, you may receive one final confirmation message. Reply HELP for assistance, call us at (505) 977-8103, or contact us through our website.
Consent to receive text messages is not a condition of purchasing goods or services.
Providing a phone number without selecting the separate SMS consent option does not enroll you in text messaging.
4. Mobile Information and SMS Consent
We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us operate and deliver our messaging services. Those providers may use the information only to perform services on our behalf and may not use it for their own marketing purposes.
SMS consent applies only to communications from Innovative Wraps and is not transferred to another business or interpreted as consent to receive unrelated messages.
Twilio requires privacy policies used for A2P registration to clearly protect mobile information and opt-in consent from third-party marketing use.
5. How We Share Information
We may share limited personal information with service providers that help us operate our business, including:
- Website hosting and analytics providers
- Payment processors
- Scheduling and customer-management platforms
- Email, telephone, and SMS communications providers
- Professional advisers and technical-support providers
These providers may access information only as necessary to perform services on our behalf.
We may also disclose information:
- When required by law or valid legal process
- To protect our customers, business, rights, property, or safety
- In connection with a merger, acquisition, financing, or sale of business assets
Any sharing described in this section excludes mobile phone numbers, SMS opt-in data, and messaging consent for third-party or affiliate marketing and promotional purposes.
6. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to understand website use, improve performance, and provide a better customer experience.
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.
No electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain customer and transaction records
- Document SMS consent and opt-out requests
- Resolve disputes
- Comply with legal, tax, accounting, and regulatory requirements
9. Your Privacy Choices
You may contact us to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of information, where legally applicable
- Opt out of marketing communications
- Ask questions about how your information is used
To stop text messages, reply STOP to any message.
Twilio requires businesses to honor withdrawn messaging consent and stop subsequent messaging, aside from a final opt-out confirmation where appropriate.
10. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date.
13. Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Innovative Wraps
2420 Midtown Pl NE, Suite B
Albuquerque, NM 87107
Phone: (505) 977-8103
Website: www.innovativewraps.com